Privacy Policy

We only collect information that helps us respond to business enquiries and prepare quotations. The information we collect falls into the following categories:

• Information you provide directly. When you complete our RFQ or contact form, you may submit your name, company name, email address, WhatsApp or phone number, country or region, product interest, project application, number of units or people, required delivery time, and any project details you choose to share.
• Communication records. When you contact us by email, phone, WhatsApp, or other messaging channels, we keep records of that correspondence and any documents you send, such as drawings, layouts, or site plans.
• Technical and usage data. Our servers and analytics tools may automatically record your IP address, browser type, device type, referring page, pages viewed, and the date and time of your visit.

We do not intentionally collect sensitive personal data, and we ask that you do not submit it through our forms. The website is intended for business-to-business use rather than for collecting personal information from individual consumers.

We use the information we collect for the following business purposes:

• To respond to your enquiry and prepare product suggestions, layouts, and quotations.
• To coordinate technical communication, QC follow-up, loading plans, and export-ready delivery for confirmed orders.
• To communicate with you about your project, including follow-up messages and order updates.
• To improve our website, products, and the quality of our customer service.
• To comply with legal, tax, customs, and export documentation obligations.
• To prevent fraud, misuse, and unauthorized access to our systems.

We do not sell your personal information, and we do not use it for unrelated marketing without a lawful basis or your consent where required.

Where data protection laws such as the EU/UK General Data Protection Regulation (GDPR) apply, we rely on the following legal bases to process your information:

• Legitimate interests. To respond to business enquiries, manage projects, and operate and secure our website.
• Performance of a contract. To prepare quotations and fulfil orders you place with us.
• Consent. Where you have agreed to receive certain communications or where cookies require consent.
• Legal obligation. To meet accounting, tax, customs, and export compliance requirements.

Our website may use cookies and similar technologies to keep the site working correctly, remember your preferences, and understand how visitors use our pages. We may use:

• Essential cookies that are needed for the website to function.
• Analytics cookies that help us measure traffic and improve site performance, which may be provided by third-party services.
• Preference cookies that remember settings such as language or region.

You can control or delete cookies through your browser settings. Disabling some cookies may affect how parts of the website function. Where required by law, we will request your consent before placing non-essential cookies.

We treat your enquiry information as confidential and share it only when necessary to deliver our services. We may share information with:

• Production partners and manufacturers, so they can prepare drawings, specifications, and quotations for your project.
• Logistics and freight providers, to arrange loading, shipping, and delivery.
• Inspection bodies such as SGS or Bureau Veritas, when you arrange third-party inspection.
• Service providers who support our website, email, and IT systems under confidentiality obligations.
• Authorities and advisors, where required by law or to protect our legal rights.

We require third parties who receive your information to use it only for the agreed purpose and to keep it secure. We do not sell or rent your information to advertisers.

DingChi is based in China and works with international buyers and partners. As a result, your information may be processed in, or transferred to, countries that have data protection laws different from those in your own country.

Where we transfer personal data internationally, we take reasonable steps to ensure it is protected by appropriate safeguards, such as contractual confidentiality commitments, consistent with applicable data protection requirements.

We keep your information only for as long as needed for the purposes described in this policy. Enquiry and quotation records are generally retained while we are in active communication and for a reasonable period afterwards in case you return to your project. Order and transaction records are kept for as long as required to meet legal, accounting, and export obligations. When information is no longer needed, we securely delete or anonymize it.

We use reasonable technical and organizational measures to protect your information against unauthorized access, loss, misuse, or alteration. These measures include access controls, secure communication channels, and limiting access to staff and partners who need the information to do their work.

Depending on your location and applicable law, you may have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your information, subject to legal retention requirements.
• Object to or restrict certain processing of your information.
• Request a copy of your information in a portable format.
• Withdraw consent where processing is based on consent.

To exercise any of these rights, please contact us using the details in the "Contact Us" section below. We may need to verify your identity before responding, and we will reply within the timeframe required by applicable law.

Our website may contain links to third-party websites, messaging platforms, or services such as WhatsApp. We are not responsible for the privacy practices or content of those third parties. We encourage you to review the privacy policies of any external site before sharing your information.

Our website and services are intended for businesses and professional buyers. They are not directed at children, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can remove it.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make changes, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our website after an update means you accept the revised policy.

If you have any questions about this Privacy Policy, or if you would like to exercise your privacy rights, please contact us:

• Email: sales@dingchi.com
• WhatsApp / Phone: +86 130 0000 0000
• Company: DingChi — B2B Modular Container Building Supplier